Dustin GoodmanHe/Him

About Me

I'm a systems-level design leader with 20+ years building AI-integrated products and high-performing design orgs at Meta, Walmart, Capital One, and SOCi. I think in systems — products, organizations, markets. I find the leverage point and build the intervention that fixes it at scale. That's what drove $110M in savings at Meta, $86M at Walmart, and a new AI product category at SOCi. My current focus is at the intersection of AI and product design. At SOCi I've been solving two of the hardest problems in AI product design simultaneously. The first is trust. AI agents only work at scale when users trust them enough to step back — and that trust has to be designed, not assumed. I built SOCi's AI agent suite around a trust escalation model: earning confidence through small, visible wins that compound into genuine autonomy. From a one-tap native notification approval to a user who hands the keys to an agent and walks away. The second is quality. I built Forge — SOCi's Design Operating System — to solve what Stephen Gates calls plausible noise: AI output that looks right, ships, and erodes user trust over time. Forge wraps Claude Code with a harness of feedforward guides and feedback sensors so AI-generated UI stays on-system by default. I'm also the author of Prompt to Pixel — a newsletter for design leaders navigating the AI-native product era. I write about the frameworks, tools, and mental models I'm using in practice — not theory. → Newsletter: Prompt to Pixels → Portfolio: dustingoodman.com

My Skills

• Creative Direction
• Design Leadership
• Design Management
• Product Design
• Web Design

My Career

• Sr. Product Design ManagerSOCi, Inc.August 2023
  Current
• Design Leadership Forum MemberInVisionDecember 2021 - February 2023
• Academic MentorMcMillon Innovation StudioAugust 2020 - May 2022
• Head of Experience Design - NextGen Store Innovation and Omni-Channel Supply Chain @Walmart DesignWalmartAugust 2017 - December 2021

My Education

• Full Sail UniversityAS, Digital MediaGraduated 2003
• Full Sail UniversityAssociate of Science (AS), Recording Arts

My Details