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Hamed Yahyaei

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Senior Strategic Designer & the Future of CX / UX Researcher @ Scania Group

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hamedyahyaei.com/aboutme

About Me

I am a self-motivated cognitive designer and also a lifelong learner, focusing on Business Transformation via Customer Experience, Innovation, Digitalisation, & Sustainability. Design Thinking is my cup of tea. (IxDA Local Leader+ IDF Europe Manager+ Service Designer & Design Lead at Scania, Sweden) I am a self-motivated designer who loves innovation and sustainability. My passion is gluing design thinking to (Lean & Agile) UX and CX; thus bridging the gap between people and technology, humanization and digitalization, customers and brands, end-users and products or services by applying Human-Centered Design plus Planet-Centered Design via Systems & Design Thinking/Doing methods to improve the experiences! So, I focus on UCD and Sustainability by Design to align business strategies, and goals with customers' and end users' needs to (co-)create a win-win situation.

My Skills

  • Design Leadership
  • Design Thinking
  • Service Design
  • User Centered Design

My Career

Senior Strategic Designer & the Future of CX / UX ResearcherScania Group February 2021 -
Board MemberAkademikerföreningen at Scania January 2022 -
IxDF Continent Manager of EuropeInteraction Design Foundation April 2018 -
VW Group Digital Meetup Co-Founder & Core Team MemberVolkswagen AG July 2020 -
UX Mentor Nielsen Norman GroupMay 2021 -

My Education

The Interaction Design Foundation User-Centered Design, Service Design, Usability, ...
Malmö University Interaction Design
Karlstad University Understanding Customer Experience, Servitization, Designing for Privacy, and Idea Management.

My Details

Country
  • Sweden
Languages
  • English
  • Persian
Years of Experience
  • 15+ years
Timezone
  • E. Europe Standard Time
Member Since
  • May 22, 2020
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