Hamed Yahyaei

About Me

I am a self-motivated cognitive designer and also a lifelong learner, focusing on Business Transformation via Customer Experience, Innovation, Digitalisation, & Sustainability. Design Thinking is my cup of tea. (IxDA Local Leader+ IDF Europe Manager+ Service Designer & Design Lead at Scania, Sweden) I am a self-motivated designer who loves innovation and sustainability. My passion is gluing design thinking to (Lean & Agile) UX and CX; thus bridging the gap between people and technology, humanization and digitalization, customers and brands, end-users and products or services by applying Human-Centered Design plus Planet-Centered Design via Systems & Design Thinking/Doing methods to improve the experiences! So, I focus on UCD and Sustainability by Design to align business strategies, and goals with customers' and end users' needs to (co-)create a win-win situation.

My Skills

• Design Leadership
• Design Thinking
• Service Design
• User Centered Design

My Career

• Board MemberAkademikerföreningen at Scania January 2022 -
• UX Mentor Nielsen Norman GroupMay 2021 -
• Senior Strategic Designer & the Future of CX / UX ResearcherScania Group February 2021 -
• VW Group Digital Meetup Co-Founder & Core Team MemberVolkswagen AG July 2020 -
• IxDF Continent Manager of EuropeInteraction Design Foundation April 2018 -

My Education

• The Interaction Design Foundation User-Centered Design, Service Design, Usability, ...
• Malmö University Interaction Design
• Karlstad University Understanding Customer Experience, Servitization, Designing for Privacy, and Idea Management.

My Details