Jamie UmakShe/Her

About Me

Service and Product Design Lead and User Experience Designer with 17 years of interactive design experience working throughout user journeys from discovery to implementation using holistic design thinking to advocate for users and solve business obstacles. Energized by creating meaningful, human-centered designs that increase value and standards to achieve key business metrics and user goals for measurable impact. 13 years experience working remotely as a user experience designer, formulating diverse methods to enrich businesses through evidence-based design driven by strategy. My passion is designing for real people and processes to create positive impact through design. The best user experiences begin with discovery, research, and an intentional, results-driven strategy. Let's work together to transform your user experience and discover the magic of strategic design. I'm Always Learning and Giving Back to the UX Design Community: • UX Certified through Nielsen Norman Group with UX Management Specialty • Chapter Leader of Interaction Design Foundation - Baltimore, MD • Completed 1,000+ hours (and counting!) of additional specialized UX training

My Skills

• Product Design
• Service Design
• User Experience
• User Interface
• Web Design

My Career

• Service Designer (Principal, IT Business Systems) American Red CrossApril 2022
  Current
• Product Design Lead (Supervisor, Delivery)CaskDecember 2018 - April 2022
• Senior UX Designer - eCommerce, Web, Email NatureScapes.netMay 2009 - December 2018
• Independent Designer and Consultant Jamie Umak, UX Designer · FreelanceSeptember 2004 - October 2017
• Web and CSS Designer Immersion Active · SeasonalJune 2009 - August 2009
• DesignerEnforme InteractiveJune 2006 - February 2009

My Education

• The Interaction Design Foundation Professional Education, User Experience and Interaction DesignGraduated 2022
• The Art Institutes Continuing Education, Web and Interactive MediaGraduated 2009
• Bradley Academy for the Visual Arts Associate in Specialized Technology, Multimedia and Digital ArtsGraduated 2004

My Details