Olivier CottinHe/Him

About Me

12 years of commercial experience for Consumer and Enterprise facing products/services. - Responsive/Adaptive Web Services, Native Mobile Apps - E-commerce, Utilities, and B2B SaaS platforms I have the ability and skills to envision the bigger picture, imagine the bigger potential of what we call "small ideas/projects" and accelerate their development to bring them to life. Understanding Business first, simplifying its complexities through Design to articulate the desired intent and draw a clear path and directions to explore solutions that solve real human problems. I design products/services by putting user needs first at the core of what we do and to inform, and shape business strategy supported by insights and customer feedback. I manage experiences around the Customer lifecycle through cross-functional collaboration around the customer life stages and its lifetime with a brand. --- I offer the following: Design Leadership and Management, Strategic Design, Organisational Design Co-creation Workshop Facilitation Human / User-Centered Design User Experience Design, Customer Experience Management, Service Design, Product Design, User Research & Insights (Qualitative / Quantitative), and Testing Information Architecture and Content Strategy Design Systems Agile incremental, Lean UX, Design Sprint

My Skills

• Information Architecture
• Product Design
• Service Design
• User Research
• eCommerce

My Career

• Strategy & Service Design ShellJanuary 2022
  Current
• Partner Volpe VenturesJune 2021
  Current
• Instructor & Mentor, UX Design Love CircularJanuary 2022 - March 2022
• Design Owner, Technical Maintenance Mgmt Ninety Percent of EverythingApril 2019 - January 2022
• Design Leadership Forum member InVisionFebruary 2018 -

My Education

• The Power Business School Master of Business Administration - MBA, Business Administration and Management, GeneralGraduated 2021
• IDEO U Design Thinking, Course, DesignGraduated 2017
• CFA Descartes MLV Bachelor of Technology (BTech), IT Computing, Webdesign and MediasGraduated 2009

My Details