Olivier Cottin

He/Him

About Me

12 years of commercial experience for Consumer and Enterprise facing products/services. - Responsive/Adaptive Web Services, Native Mobile Apps - E-commerce, Utilities, and B2B SaaS platforms I have the ability and skills to envision the bigger picture, imagine the bigger potential of what we call "small ideas/projects" and accelerate their development to bring them to life. Understanding Business first, simplifying its complexities through Design to articulate the desired intent and draw a clear path and directions to explore solutions that solve real human problems. I design products/services by putting user needs first at the core of what we do and to inform, and shape business strategy supported by insights and customer feedback. I manage experiences around the Customer lifecycle through cross-functional collaboration around the customer life stages and its lifetime with a brand. --- I offer the following: Design Leadership and Management, Strategic Design, Organisational Design Co-creation Workshop Facilitation Human / User-Centered Design User Experience Design, Customer Experience Management, Service Design, Product Design, User Research & Insights (Qualitative / Quantitative), and Testing Information Architecture and Content Strategy Design Systems Agile incremental, Lean UX, Design Sprint

My Skills

• Information Architecture
• Product Design
• Service Design
• User Research
• eCommerce

My Career

My Education

My Details