Will PooleHe/Him

About Me

Defender of the user's experience by day, brewer of craft beer by night, hop grower, classic motorbike enthusiast and avid skier (when there’s snow) at the weekends. 15 years of industry experience and counting, I am passionate about creating digital experiences and interfaces that not only are simple and delightful to use but ultimately I hope and strive to make a difference for the end-user. After graduating from Bournemouth University in 2011 studying Interactive Media Production, my career to date has been a privileged one but also a humbling one having had the opportunity to create experiences for organisations such as Apple, Amazon, BT, ITV, Wella, Bupa, Primark, RBS, Thales, and Worldpay. Specialities: User Experience (UX) · Employee Experience (EX) · Customer Experience (CX) · Object-Oriented User Experience (OOUX) · Lean UX · User Research · Experience Mapping · Customer Journey Mapping · Usability Studies · Field Studies · Longitudinal Studies · UX Strategy · Content Strategy · Heuristic Evaluation · User Flows · Information Architecture · Interaction Design · Wireframing · Product Design · User Experience Design · User Interface Design · Prototyping · User Interface · Design Systems · Mobile Applications · Scrum · Agile Methodologies · Project Management · Web Design

My Skills

• Information Architecture
• Product Design
• User Centered Design
• User Experience
• User Research

My Career

• Head of User ExperienceKyanMarch 2023
  Current
• Lead User Experience StrategistKyan June 2020 - March 2023
• User Experience & Interface DesignerDauntless June 2017 - August 2018
• User Experience & Interface Designer Pi ltdJune 2016 - October 2016
• User Experience & Interface Designer MonochromeSeptember 2014 - May 2016
• Creative Lead & Company Director 20twoJanuary 2014 - December 2014

My Education

• Bournemouth University BA(Hons) Interactive Media Production, MediaGraduated 2011

My Details